Support Center / Getting Started

Getting Started

Everything you need to hit the ground running

Select a place to start:

Cloud Security Products

Safeguard users, information, and workloads across public and private clouds.

On-Premises Security Products

Best-in-class products to secure your endpoint, email, and network infrastructure.

Cloud Security Products

Safeguard users, information, and workloads across public and private cloud. These products block cyber-attacks such as malware, zero-day threats and other sophisticated attacks using latest technology.

Product examples:

  • Symantec Endpoint Protection Cloud
  • Symantec Email Security Cloud
  • Symantec Endpoint Protection Mobile
  • Symantec Email and Web Security Cloud
  • Symantec VIP
  • Symantec CASB
  • Symantec Web Security Service

Setup

Access

Manage

Setting up your account is part of the ordering process which you would have already completed at the time of your purchase.

  • First time customer: If this is your first purchase of a Symantec cloud service, you will receive an email with details on how to provision your service. Once set up, you will be able to sign in and access your online service console.
  • Existing customer: Your new purchase has already been provisioned directly within your existing online service console. Access your new service by signing into your online service console.

View email sample

Didn’t receive a provisioning email? Let us know.

Go to step 2 and access your online service console.

Step 1: Setup

Select your product’s online service console:

Go to the next step to learn how to make the most of your Symantec cloud investment.

You can also access your product console in the My Products section on MySymantec.

Step 2: Access

The following resources provide tools and knowledge assets for your product.

Please note that device enrollment is required for certain cloud products. This important step can impact the effectiveness of your security solution leaving you unprotected against today's ransomware, zero-day threats and other sophisticated attacks.

  • MySymantec - MySymantec is Symantec’s one-stop website where you can view your products, search the Symantec knowledge base, create and manage technical and non-technical cases, access licensing and renewals information, submit threats and more.
  • Enterprise Services Resources - Begin your Symantec journey with this one-stop asset that will help you take your first steps to become successful and productive. Includes tools, resources and knowledge for you to make the most of your Symantec product.
  • Visit Symantec Status and subscribe to free automated incident and maintenance notifications for your Symantec cloud service.
  • Product Documentation with user guides and reference documentation.
  • Symantec Knowledge Base with technical notes, how-to’s, and tips.

Step 3: Manage

Need Help?

On-Premises Security Products

Best-in-class products to secure your endpoint, email and network infrastructure. These products deliver protection against complex malware, email threats, alongside advanced proxy architecture that safeguards you from malicious web content and data leaks.

Product examples:

  • Symantec Endpoint Protection
  • Symantec Endpoint Detection and Response
  • Symantec Data Loss Prevention
  • Symantec Data Center Security
  • ProxySG
  • Web Isolation
  • Content Analysis
  • Security Analytics
  • SSL Visibility
  • PacketShaper

Setup

Access

Manage

MySymantec

MySymantec is Symantec’s one-stop support portal that offers the following services to customers:

  • Open and manage support cases
  • View a list of products you have purchased
  • Download software
  • License and activate your products
  • Submit threats
  • Access best practices documentation

If you haven’t done so already, create your MySymantec account. You can then use these credentials to access the portal. To create a new account:

  1. Go to MySymantec
  2. When prompted for your credentials, click the Create an Account tab and follow the instructions

Learn how to use MySymantec and find new features.

Customers who purchase or renew a Symantec product will receive an order fulfilment email.

Didn’t receive an order fulfilment email? Let us know.

Step 1: Setup

MySymantec

After logging in to MySymantec, you can download software, retrieve license keys, and activate your product.

1. Log in to MySymantec using your previously created credentials (see Step 1 above).

2. Go to the My Products tab and locate the product you want to download software for, license, or activate.
3. Click the download/down arrow icon to access the Download Software tab, locate the software version to download and expand to see the files available for download.
4. Click the key icon to access the Download License tab and click Generate Key. The page prompts you to download the license file for the selected product; save it to your local system.

5. Activate your software product or appliance by applying the license key within the product console. Consult your product documentation for specific instructions to apply the license file manually.

Certain Symantec software products may be activated/updated by entering the serial number directly within the product's admin console.

Need further assistance? Refer to your software and hardware product documentation available on Symantec's Documentation portal—type in your product name and choose the software version or appliance model from the drop-down list.

Step 2: Access

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Symantec offers the following resources for your product:

  • MySymantec includes a My Cases tab where you can create and manage support cases and an RMA tab to manage RMA activities.
  • Enterprise Services Resources - Begin your Symantec journey with this one-stop asset that will help you take your first steps to become successful and productive. Includes tools, resources and knowledge for you to make the most of your Symantec product.
  • Product Documentation has user guides and reference documentation that you can view and download. Enter the product name and select the software version to see a list of guides available for your product.
  • Symantec Knowledge Base contains alerts, technical notes, how-to articles, and tips.

Step 3: Manage

Need Help?